Call 019755 64360 or 07786 548707

Terms and Conditions for the supply of services

  1. Felicity's Chocolate means Felicity Macdonald residing at Blackberry Cottage, Whitehouse, Alford, ABERDEENSHIRE, AB33 8DL.
  2. The customer is any party seeking to contract with Felicity's Chocolate for the provision of chocolates and services of Felicity's Chocolate.
  3. All orders are accepted by Felicity's Chocolate subject to the following conditions not withstanding anything which may be stated to the contrary by the customer, unless agreed by the Director of the company in writing.
  4. Prices – all prices invoiced or receipts issued will be those ruling as shown at time of order and dispatch for delivery to UK mainland only.
  5. Carriage and packing – flat rate delivery to UK mainland is £3.95.  If an invoice exceeds a total value of £25.00 no carriage charge is incurred.  There are regional differences in shipping rates for zones.  Please see delivery information charge.
  6. Dispatch – every effort will be made to fulfil promises of dispatch and delivery to the address shown on the order but no liability for failure to do so can be accepted. Felicity's Chocolate reserves the right to make delivery  in instalments and in this case to tender a separate invoice may be required.
  7. Damage/loss in transit – Felicity's Chocolate accepts no liability for any loss resulting from the customer's failure to comply with the carriers requirements with respect to the notification of damage, shortage, non delivery of goods. Goods should be inspected on receipt and damage/shortages advised in writing to the carriers and ourselves within 48 hours.  Damaged goods returned to Felicity's Chocolate will only be accepted if previously agreed in writing.  Damaged goods must be retained for inspection at the time of Felicity's Chocolate discretion.  Non delivery must be advised in writing to the carriers and Felicity's Chocolate within 7 days of the date as documented on the invoice or date of purchase.
  8. Returns – returns of goods supplied in accordance with customers' orders, cannot be accepted without prior written consent of Felicity's Chocolate. Returned goods must be sent and  carriage paid by the customer.
  9. Payment – orders from customers require payment prior to dispatch.
  10. Risk and title – risk shall pass to the customer when goods are delivered to or collected by the customer, his/her agent or designated individual.
  11. Retention of title – is a term of the contract for sale of any articles herein that the articles shall remain the property of the supplier until such time as payment in full has been received and cleared. In the event of any default in payment the supplier reserves the right to reclaim the goods concerned.
  12. Allergy advice – every effort has been made to list all allergy information as correct as possible. Felicity's Chocolate cannot be held responsible or liable for any misprinted information or any vocal information given.
  13. In the event of Force Majeure (circumstances beyond the reasonable control of Felicity's Chocolate which shall include (but not limited to) acts of God;perils of the sea or air;fire;flood;drought;accident;embargo;explosion;sabotage;riot;civil unrest or commotion;or of local government and parliamentary authority) Felicity's Chocolate will not be responsible for any delay or failure in delivery.  Felicity's Chocolate will fully reimburse any sums received.
  14. In the event that Felicity's Chocolate lends to the customer any equipment, crockery or cutlery, the customer shall return it within twenty four hours after the customer's event has taken place in the same condition in which it was lent. The customer will pay to Felicity's Chocolate the cost of repairing or replacing any such equipment, crockery or cutlery damaged, lost or broken forthwith a receipt of invoice in respect thereof.
  15. All content included on Felicity's Chocolate website including text, logos, photographs and software is the property of Felicity's Chocolate and as such cannot be reproduced, duplicated, copied or sold. Felicity's Chocolate trademarks must not in any way be in connection with any product or service that is not related to Felicity's Chocolate.
  16. Felicity's Chocolate accepts no liability beyond what is set out by statute. Specifically, its chocolate and other products may contain traces of nuts or allergic foodstuffs, and it accepts no liability for any allergic reaction to its chocolate and other products, where any allergy has not been specificallydrawn to its attention with the order.
  17. These terms and conditions are governed by the laws of Scotland.
  18. These terms and conditions were written by Felicity Macdonald (founder) 23 May 2018.
  19. Felicity's Chocolate contact details as of this date – telephone (mobile) 07786548707 telephone (mobile) 07786548707 Website E-mail