FAQs

Chocolate FAQs

Bespoke service

 
How do I order?

Two ways. 
Either - Complete and send the contacts page on the website to discuss your idea.  If I have not responded to your enquiry after 3 working days call me on 019755 64360 to ensure your e-mail has been received here at chocolate headquarters
OR send your enquiry directly to sales@felicityschocolate.com with contact details and the image you require on the chocolate as an attachment in JPG FORMAT ONLY IN AS LARGE AN IMAGE AS POSSIBLE as the specialist software will not recognize any other file format.  If I have not responded to your enquiry after 3 working days call me on 019755 64360 to ensure your e-mail has been received here at chocolate headquarters.

Is it possible to have the image/text printed on milk/dark/caramel/honey/coffee chocolate? 

Yes, but you do not see the text/image/print very well.  The bespoke service uses edible ink cartridges which prints directly onto specialist chocolate transfer sheets.  When printed onto the above chocolate flavours, the particle size of pigments used is very small which affects the print density, resulting in print which is difficult to see.

Why are you not able to print white onto chocolate with this service?

As far as I am aware, no cartridges with white edible ink is available on the market for the printer.

What do you mean by edible commercial print?

These designs are ordered from trade catalogues and arrive with the edible print already on the transfer sheet which has been produced by a screen printing method.

What chocolate flavours will work with the bespoke service?

Black text is best which will work on the white, orange, key lime, strawberry or orange chocolates.
Pictures/images work best on the white chocolate only.

Contact Felicity
Contact Felicity with any questions you may have.

Is there a minimum order quantity?

Credit card size:  The minimum order is 4 cards, then multiples of 4 thereafter.  This is because one mould produces a minimum of 4 bars per mould.
Small shapes:   There is no minimum order.

If you have any other questions, please do not hesitate to contact me



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